arwana189 collects several categories of data from users to ensure the service operates correctly and securely. The main categories include account information, device technical data, transaction information, and platform usage activity data.
Account Information: When you register, we ask for your full name, active email address, phone number, date of birth, and an encrypted password. This data is required to create and manage your account and to verify your identity in line with the platform's security standards.
& Device & Browser Data: Our system automatically logs your IP address, browser type, operating system, and access time each time you use the platform. This data is used to detect suspicious activity and to optimize page display across various devices, including the Android and iOS smartphones commonly used by users in Indonesia.
Payment Information (IDR): When making a deposit or withdrawal in Indonesian Rupiah (IDR), we record the payment method used (such as GoPay, OVO, Dana, or bank transfer), the transaction amount, and the processing time. We do not store debit or credit card details directly on our servers; that sensitive information is handled by certified third-party payment gateways.
2. How Is This Data Used?
Data collected by arwana189 is used solely for legitimate, transparent operational purposes. We do not use user data for any purpose beyond what is described in this policy.
The purposes for which data is used include: processing registration and account verification; completing deposit and withdrawal transactions; sending important account notifications such as transaction confirmations, password changes, and security alerts; personalizing the platform display based on user preferences and history; and detecting and preventing fraudulent activity or unauthorized access.
We also use data in aggregated, anonymized form to analyze platform usage trends, improve existing features, and develop new services relevant to users in Indonesia. This aggregated data cannot be linked to any individual user's identity.
If you have given your consent to receive promotional communications, we may send you information about the latest offers, bonuses, and promotions at arwana189. You may withdraw this consent at any time through your account settings.
3. Cookies & & Tracking Technologies
arwana189 uses cookies and similar technologies to enhance the user experience on the platform. Cookies are small text files stored on your device when you visit our site, allowing the system to remember your preferences and login session status.
We use several types of cookies. Essential cookies are required for the platform to function correctly — for example, to maintain your login session during use. Without these cookies, some basic platform features will not be able to operate. Analytics cookies help us understand how users interact with the page, which pages are visited most often, and where users encounter navigation difficulties.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some platform features. Most modern browsers provide options to manage, block, or delete cookies independently. More information about managing cookies is available on the FAQ policy.
4. & Data Storage & Security
arwana189 applies strict technical and organizational measures to protect user data from unauthorized access, disclosure, alteration, or accidental destruction. All data transmission channels between user devices and our servers are secured using SSL/TLS encryption.
User account data is stored on servers protected by firewalls and multi-layered intrusion detection systems. Access to sensitive data is restricted solely to personnel with official authorization who require that data to perform specific operational functions. All internal access is recorded in an audit log system for monitoring and accountability purposes.
User passwords are stored in encrypted hash form and cannot be read by anyone, including our internal team. If you forget your password, the system will guide you through a secure reset process via your registered email. We recommend that users periodically update their passwords and use strong, unique character combinations.
Although we apply high security standards, no system is completely immune to all cyber threats. If you suspect your account has been compromised or your personal data is being used without authorization, please contact our support team immediately at [email protected].
5. Sharing Data with Third Parties
arwana189 does not sell, rent, or trade users' personal data to third parties for commercial purposes. User data is only shared in limited situations required for service operations or compliance with legal obligations.
Third-party service providers that work with us, such as payment gateways for processing IDR transactions and cloud infrastructure providers for data storage, are bound by strict confidentiality agreements. They are only permitted to use shared data for the specific agreed purposes and are not allowed to use it for any other purpose.
In certain situations, arwana189 may be legally required to disclose user data to competent authorities, for example in connection with law enforcement or the prevention of criminal acts. Such disclosures will always be carried out in accordance with applicable legal procedures and only to the extent required by law. We will endeavor to notify affected users if permitted by law to do so.
6. User Rights & Data Control
As a arwana189 user, you have a number of rights over the personal data we hold. These rights apply in accordance with applicable law and may be exercised by contacting our support team.
Right of Access: You have the right to request a copy of the personal data we hold about you, including transaction history and account activity logs. Such requests will be processed within a reasonable time after identity verification has been completed.
Right to Correction: If the data we hold is inaccurate or no longer relevant, you have the right to request an update or correction. Most account information can be updated directly through your profile settings page.
Right of Erasure: You may submit a request to delete your account and associated data. Please note that we may need to retain some data for a certain period to meet legal obligations, such as financial transaction records. Once the required retention period has ended, that data will be permanently deleted.
Right to Opt Out of Promotional Communications: You can stop receiving promotional emails at any time via the unsubscribe link available in every email, or by changing your communication preferences in your account settings.
7. Policy Changes & How to Contact Us
arwana189 reserves the right to update this privacy policy at any time to reflect service developments, technological changes, or new legal requirements. Any material changes will be communicated to users via a platform notification or registered email at least seven days before the changes take effect.
We encourage users to review this page periodically to stay informed about how their data is managed. The date of the last update to this policy will always be displayed at the bottom of the document. Continued use of the platform after policy changes take effect constitutes acceptance of the updated terms.
If you have questions, concerns, or wish to exercise your privacy rights as described in this policy, please contact the arwana189 support team by email at [email protected]. We are committed to responding to all privacy-related inquiries within a reasonable time. For general questions about the platform, you can also visit the FAQ policy.
Last updated: 2024. This policy applies to all users of the arwana189 platform in Indonesia.
Your privacy is our priority
Join arwana189 and enjoy a safe, transparent online entertainment platform that respects the privacy of every user in Indonesia.
